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FREQUENTLY ASKED QUESTIONS


DOWNLOADING

Q. How do I download files?

A. Select the file type and size of the asset you would like to download. You will see a notification indicating the file has been sent to your Download Queue. Once you are done selecting files, go to the Download Queue and click Download next to each file or Download All.

Q. The file is in Download Queue and I click 'Download' but nothing happens?

A. Please try the following troubleshooting steps:

  • First, check what folder your files download to on your browser and try to locate the files there.
  • If you cannot find them in your default download folder - log out, refresh your browser, log back in and try downloading the files again.
  • If that doesn't work, restart your computer then try downloading the files.
  • If none of the above options work, please contact our support team at support@barberstock.com or 1.866.680.2476.

Q. I tried downloading and received a message saying I've reached my download quota. What does this mean? What should I do?

A. Our clients can set download quotas on each user to monitor the amount of content being downloaded from their library. If you reach your quota and need to download more, please contact our support team at support@barberstock.com or 1.866.680.2476.

We will get in touch with the client to get approval to increase your download quota.



FILE TYPES

Q. There are some file types and sizes available for some assets, but not for others, why is that?

A. We always upload the highest quality file received by the client, and process it into various sizes based on our standards. We continually update our standards to reflect industry best practices, so you may still see some file types that we no longer or now process. Some clients have specific file preferences that may not be available in all libraries.

Q. How do I know which file type and size is best to download?

A. To learn more about our file types and what they should be used for, please copy the link below, log out of your account and paste the link into your browser.

https://www.barberstock.com/website/barberstock-file-types-explained



LOGGING IN/REGISTERING

Q. I forgot my password. How do I reset it?

A. Click ‘Forgot your password?’ on the client login page to reset your password. You can also change your password once logged in under the Account settings.

Q. I already have a Barberstock account and am trying to login to another organization's library, but I keep getting redirected to the library I originally signed up for.

A. You must fill out and submit the Registration form for each organization's Barberstock library you would like to have access to via their respective login page.

Please make sure you have logged out of your Barberstock account when going to a client's login page URL.

Once the organization has approved your request, you will be able to access multiple libraries with just one login/password. You can toggle between the libraries by the drop-down menu underneath the logo on the left-hand side of the page.

Q. I tried logging in to my account, but received a message saying my account expired, what should I do?

A. Our clients can set expiry dates on users so that they can no longer login after a specific date. If your account is expired and you still need access, please contact our support team at support@barberstock.com or 1.866.680.2476.

We will get in touch with the client to get approval to reactivate your account.



LIBRARY FEATURES

Q. What are Categories?

A. Categories allow our clients to organize their assets into groups based on a common theme. They also allow users to narrow down searches - when you click on a Category, you will only be searching within that Category, not the entire library.

If you click on a Category and there are no assets found, you may have limited access to the library.

Q. What are Collections?

A. Administrators can create a Collection of assets and share it with users within the system. When the user clicks on the Collection, it takes them to a Download Queue with only the specific assets the Administrator wished to share.

Collections are often used to share new content, marketing campaigns, and best-of collections.



Have more questions? Please email us at support@barberstock.com or call us at 1.866.680.2476.